Customer Service Is Everything (Infographic)

Kamal Bennani Photography

The average dissatisfied customer is likely to tell more than 20 people about their bad experience and will likely cease doing business with that company. So if customer service is such an important part of business, why do so many corporations seem to fall short in that department? Just 26% have well-developed plans for improving the quality of their customer service. We see time and time again that as an enterprise grows, its customer service department becomes less and less effective.

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